Returns & Disclaimers
Web orders are eligible for a full refund or exchange if returned within 30 days of purchase.
Requirements for returns:
Merchandise must be returned within 30 days of you receiving your order. Merchandise must not be used, altered, or damaged.
Merchandise must have all tags and accessories attached.
Shipping and handling charges are not refundable.
Shipping charges are not reimbursed on returned items.
Discounted, Promotion, Sale and Special Order items may not be returned. We are unable to process your return if these requirements are not met. For your protection, we recommend that you use Insured Parcel Post for shipment. Indicate the reason for your return, include any packing slip, and wrap the package securely.
Customer shall be responsible for all return shipping charges.
Ship your return package to:
Attn: online returns
1734 Fire Mountain Dr.
Oceanside, CA 92054
Disclaimer: We are not responsible for any damage to our product due to negligence, aging due to the elements, improper installation and/or removal.
Our product is made of marine grade aluminum to help fight corrosion and you should be able to use and enjoy our locking device for several years. But just like anything that encounters the elements, water, sun, heat, cold, etc. it will degrade slowly over time.
Our product was created to be a one time installation locking device. Removal is an option. Contact with fresh or salt water will tighten up the screws. This happens to your boards fin screws as well as our locking device screws. A penetrating oil will most likely be needed to loosen the screws for removal. So if you do plan on removal, Do Not strip the screws. Use the proper size hex wrench (3/32) or a fin key. If they seem frozen, use a penetrating oil before you attempt to remove them. If after using penetrating oil, the screws are still not loosening up, reapply penetrating oil, wait 24 hours and try again.
We will not be held responsible if you strip the screws.
Please contact us if you have any questions.